ORDER PROCESSING
All orders will take 3-5 business days to ship them.
ORDER MODIFICATION/CANCELLATION
We will do our best to modify or cancel your order before processing or shipping it. However, once it´s shipped there is nothing we can do. Once you receive it, please send it back to us (client's responsibility) and we will refund your order.
SHIPPING
We ship in Europe
Shipping cost is calculated based on the weight and destination of the order.
How long does it take?
- Netherlands: 1-3 working days
- Europe: 2-5 working days
IMPORTANT:
Please bear in mind that in most countries, carriers do not make deliveries on Saturday, Sunday or Holiday. IA does not cover any additional taxes or duties.
DELAYS
Once your order is shipped, the carrier is responsible for any delays or issues so please contact the carrier before contacting us. If they don´t resolve the issue we will gladly assist you with any issue you might face.
In periods of high workload, Christmas, Holidays and Black Friday, there may be delays.
Do you want to return an item? No problem! Please make sure you didn´t remove the tag and that the item is in perfect condition.
CONDITIONS TO RETURN
Do you want to return an item? No problem! Please make sure you didn´t remove the tag and that the item is in perfect condition.RETURN PERIOD
You have 14 days since the day you received your item to return it. Once we receive the item we will proceed to make a refund of the product amount (less shipping costs).
COST
The customer takes full responsibility on the cost of sending the item back to us. IA is not responsible if there is any problem during the shipping. For that, we encourage you to send the package with tracking.
WHERE TO SEND IT
Please send an email to isabellearbolvintage@gmail.com notifying the return and we will send you the address.
REFUND
Once we receive it and check it we will proceed within the next 15 days, to send you a refund of the total amount of the product.
FAULTY ITEM
If you receive a faulty item please contact us at: isabellearbolvintage@gmail.com